Return, Refund & Warranty Policy Wanistore.pk

Return, Refund & Warranty Policy – Wanistore.pk / Wani Mobile and Computers

At Wanistore.pk / Wani Mobile and Computers, your satisfaction is our top priority. To ensure transparency, this policy outlines how returns, refunds, shipping, brand warranties, and repairs are handled.

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1. Returns

• You may request a return within 7 days of receiving your order.
• To be eligible, items must be:
  • Unused and in their original condition
  • In the original packaging (if applicable)
• Non-returnable items include:
  • Digital products and software
  • Gift cards
  • Personalized or customized products

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2. Refunds

• Once we receive and inspect your returned item, approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping costs are non-refundable, unless the return is due to our error.

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3. Exchanges & Replacements

• Exchanges are only possible for products that are eligible and in stock.
• Products damaged due to shipping will be repaired, not replaced.
• Main products cannot be exchanged unless covered by brand warranty.
• Charging devices, chargers, and accessories are not replaceable.

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4. Brand Warranty

• Products from branded manufacturers carry their official warranty.
• Any warranty-related issues for branded products must be handled through the respective brand, not Wanistore.pk.

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5. Repair Policy

• For products under our warranty, we may repair the product if damaged.
• If repair is not possible, replacement will be considered only if eligible.
• Products repaired under warranty will be fixed, not replaced with a new product.

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6. Shipping Charges

• Customers are responsible for all shipping costs when returning items, unless the return is due to our error.

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7. How to Request a Return, Refund, or Repair

1. Email us at www.wanistore.pk@gmail.com with:
   • Your order number
   • Description of the issue
2. Call us at 03106297427 for guidance.
3. We will provide instructions for returning or repairing your item.

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8. Contact Information

• Address: Shop No 4, Khatiya Plaza, Zia Shaheed Road, Christian Colony, Vehari, 61100, Punjab, Pakistan
• Email: www.wanistore.pk@gmail.com
• Phone: 03106297427 / +92 300 3942097
• Website: https://wanistore.pk

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💡 Notes:

• Shipping charges for non-defective returns are paid by the customer.
• Branded product warranties are handled by the brand itself.
• Products repaired under warranty will be repaired, not replaced.
• Charging accessories and minor components are not exchangeable.